FAQ

When you order golf products from Golf24.com, packaging and delivery costs are €4.99 within Germany, €13.99 to Austria and €10.00 each to France, the Netherlands and Belgium. For orders of €99 or more, we deliver free of charge to all of these countries.
We do not currently deliver to other countries, including Switzerland.

Of course, your delivery is insured in accordance with the statutory requirements. Please report any damaged goods to us immediately and avoid accepting visibly damaged parcels.

Once your order and payment have been successfully completed, the golf items you have purchased will be dispatched to you by our logistics partners as soon as possible. Exceptions are golf products that need to be individually processed, such as engravings, logo products or custom-fitted golf items. The entire order and shipping process is handled by Golf24.com, and therefore by us as your contractual partner.
When ordering, please always pay attention to the stated delivery date of our golf products!

At Golf24.com you can pay by credit card (VISA, MasterCard or American Express), PayPal, Klarna, invoice, direct debit or Google Pay. Once we have received your payment, we will dispatch your order as soon as possible.

You can also order from Golf24.com by phone and email. Please bear in mind that for orders by phone or email we also need the product information, a delivery address and billing address, and a telephone number in case we have any questions about the order. So always tell us the product, the version/sizes and your preferred payment method.

No. There is no minimum order value at Golf24.com. However, please bear in mind the packaging size and delivery costs for small golf items or golf logo products.

If you have seen an item cheaper in another golf shop, Golf24.com gives you the option of reporting the lower price. We will then check the offer and, if possible, offer you the product on the best possible terms. You can also use our email address, our contact form or our service hotline for this.

Products with the ‘Request price’ button are offered with individual advice, and we prepare the price for you as a personal quote. Use the button to add the items you want to your price request. You can also collect several items and adjust the quantities. Then send the request with your contact details and we will get back to you as soon as possible with an individual quote. You can of course also reach us by email or phone.

Products that cannot be ordered directly using the basket button can be ordered from us at any time by email, contact form or phone. Please bear in mind that for orders by phone or email we also need the product information, a delivery address and billing address, and a telephone number in case we have any questions about the order. Always tell us the product, the version/sizes and your preferred payment method as well.

Once your order has been received, your invoice will be sent directly to the email address you provided. Please note that the invoice may sometimes end up in your spam folder. You can also view your invoices at any time directly in your customer account: Your account > View my previous orders > Your orders > View > Print invoice.

If you placed your order in our Golf24.com online shop as a consumer, you can withdraw your contractual declaration within 14 days (2 weeks) without giving reasons, in text form (e.g. letter, fax, email) or, if the goods have been handed over to you before the deadline expires, by returning the goods. For further details, please see our ‘Customer information’.

Golf24.com grants its customers a 14-day right of return on all new, unused items. Simply send the order or individual products back to our address and Golf24.com will refund the full purchase price.

If an item is faulty, please contact our service team by phone straight away or send us an email with your telephone number so that we can call you back promptly and put things right.

At step 4 of the ordering process (payment method), you can enter your voucher code directly at the bottom. Please note that the order value must not be lower than the value of the voucher.

If you want to find a specific golf product, you can use our search function. Simply enter the name, manufacturer or category of the golf item you are looking for and confirm the search. If we have the golf product, manufacturer or category in our range, it will be displayed.
You can of course also enquire about specific golf products and manufacturers at any time by email or via our contact form.

When do I receive Golf24.com bonus points?

At Golf24.com you can share your experiences with golf products you have bought or tested with us and our customers at any time. Simply go to the product you want to review and click the ‘Review product’ button. For every review submitted and approved by us, you will receive 2 bonus points in your customer account.

Logo products (golf balls, pitch repairers, tees, etc.)

1. Order the logo product: type, quantity, logo image file
2. A proof is created and sent to the customer
3. The customer confirms and approves the logo print
4. Production of the logo product
5. Delivery of the logo products

Golf videos

• The perfect lob shot
• Golf training in the bunker
• Golf club fitting
• Funny golf trick shot
• Golf chip and golf pitch combined easily
• Aiming correctly when putting
• Speedgolf demo
• Electric golf trolley: PG Powergolf DL 1500 Zorro Line